We're looking at public complaints data to estimate Halifax’s quality of service There were 5,118 complaints from Halifax mortgage customers between July and December 2019.² That’s around 0.43% of customers and is lower than the 1.06% average across major lenders. What kinds of mortgages does Halifax offer? As final part of registration I was asked to call a number to verify a few details and complete the registration. Summary and regarding what has transpired previously. However, since accepting the Halifax deal, they were unable to produce a document with my and my wife's name spelled correctly. 1st time they accepted my mortgage then when the deal was agreed they decided to take 5 grand away . Online reviews of Halifax’s mortgage services and customer service are fairly balanced, but the reviews tend to tip to one side of the scale depending on whether you are a first-time buyer or existing customer. Halifax, the UK’s biggest mortgage lender, has withdrawn the majority of the mortgages it sells through brokers, including all first-time buyer loans, citing a lack of “processing resource”. Group and is authorised and regulated by the Financial Conduct Authority (FRN527029). Which? Have a Halifax mortgage on your home in England, Wales or Scotland; Hold an existing Halifax or Bank of Scotland personal retail current account and have paid at least £1,500 in to it the month before the draw; Offer can be withdrawn at any time. It is not when you waste more than 40 minutes of the customers time, asking for information and ID. Remortgage to us. Many mortgage lenders have significantly cut their offerings this year due to the coronavirus outbreak. Our experts analysed hundreds of mortgages over a four-week period in July 2020. DashawnHolland439 (1 review written), by by Halifax can be contacted on 0345 850 3705. Mortgage Prize Draw . . If you’re a homeowner with a mortgage, then a secured loan can let you leverage the equity you’ve built up in your home to access larger loan amounts and/or lower interest rates. I have a lovely email chain from my advisor and when I told the complaints department there delays have cost me money, sorry we are within our four week for a remortgage. People remortgaging can do so at up to 95%. coronavirus information hub. We did the application on Saturday, and the mortgage was approved on Monday! But taking long time to approved from Halifax. nitew4tcher (1 review written), Just cannot fault them excellent service and communication from start to finish. Since the onset of the credit crisis their criteria has actually got more flexible for contractors, bucking the trend of other “contractor friendly” lenders. Mortgage prize draw rules and other exclusions apply. Kitty2112 (1 review written), I have had a Halifax mortgage for the past 4 years. And told that i will get mortgage and done inspection of the house. Search for Mortgages near you, or submit your own review. In addition it includes those who specialise in fixed rate mortgages, interest only mortgages and mortgage advice in Halifax. Our property was sold at the beginning of April, mortgage cleared and the bank informed us that surplus funds were available. Following submission of the remortgage application please upload this form using Document Upload. I am a mortgage customer of Halifax and their customer service team are shocking! HALIFAX is a popular bank, providing services to millions of Britons, however, it is now extending a helping hand to mortgage prisoners in what is … They compiled a total of 208 ‘top-10 cheapest deal’ tables based on a variety of borrowing scenarios, and counted how many times each lender featured in a table. Which? Halifax doesn't publish its borrowing caps, so you'll need to speak to the lender or your broker about how much you might be able to borrow in relation to your annual salary. As a heads up. You can understand more and change your cookies preferences here. Written on: 29/02/2016 Use these calculators to see if you're financially ready to buy. Halifax mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. by These tend not to be offered by high street banks, but by long-standing specialist companies To calculate the top 5's we take the following factors into account: “They do inspections just for money not to give money”, “Dont Bother they should be paying you to use them”, “Outstanding - Offer in 7 days for remortgage”, “WORST CUSTOMER SERVICE LEICESTER HUMBERSTONE GATE BRANCH”, HSBC Mortgage https://mortgages.hsbc.co.uk, The Virgin One Account Mortgage www.oneaccount.com, Northern Rock Mortgage www.northernrock.co.uk, Just Remortgages - www.justremortgages.biz, Swanland Mortgages - www.swanlandim.co.uk. It is named after the town of Halifax, West Yorkshire, where it was founded as a building society in 1853. … (Data source: Moneyfacts.). We can search 1000’s of buy-to-let mortgages to find you the best deal for your circumstances. " Anahi1953 (1 review written), by I have applied to mortgage. survey of 3625 members of the general public in which 435 people told us they had their mortgage with Halifax. Goods service is given when you either supply what a customer requests in a reasonable amount of time. Along with this… How to apply for a mortgage payment holiday. In total have spent 8hrs on the phone and two weeks to try and sort a remortgage with them as an existing customer. Wasted 21 days and a credit check. Despite not being able to lend us quite enough for our mortgage. Sometimes it is worth getting to know the local branch staff!… Compare Halifax mortgages. Halifax's deals allow you to overpay up to 10% of the mortgage balance each year. Throughout the process, she kept us informed as to what was going on and what it meant - mortgage speak isn't our forte! " Money Compare. Read Full Review, Written on: 30/04/2018 Hull463 (1 review written), by Make changes to your mortgage. Brilliant. Financial Services Limited. Basically if you… I’ve had mortgage with Halifax for over… I’ve had mortgage with Halifax for over 12 yrs when my insurance ran out with LV I made biggest mistake of going with Halifax. Or you let them know if you cannot help them also within a reasonable amount of time. Read Full Review, Written on: 03/10/2016 All 24 articles in guide. Best Mortgage Brokers in Halifax Expert recommended Top 3 Mortgage Brokers in Halifax, NS. (1 review written), Shocking service! Get reviews, contact details, directions and opening hours. I’ll just have to carry on working regardless and maybe either spread it about or worst case die… Halifax provided a lot better one on one service than online mortgage brokers. Halifax is very slow. Managing your mortgage . Halifax are the largest mortgage lender in the UK, and one of the founding banks for flexible lending to contractors on competitive rates. He was then apparently not available wand wasn't going to be as… Highly recommended… patsykb (1 review written), by No reply from the mortgage sales advisor, only find out more info is needed every time I call no proactivness from them on contacting me. And we will certainly consider going back when remortgaging in the future. A Halifax mortgage underwriter may review your mortgage in principle application if it is put in for manual review but typically mortgage in principle applications are processed with an automated computer system. I m with the same employer for 6 years and wages go in my halifax account. I have a high debt ratio due to home improvements, although I didn't have any receipts etc. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month. And what was the new offer I hear you say, given the Bank of England twice reduced the base rate for lenders to help its customers. We had the paperwork issued four… Customer service What will Brexit mean for house prices? 334Cullen (1 review written), by Read Full Review, Written on: 10/01/2017 Zero issue or judgement. Star ratings based on a June/July 2020 Which? Read 1 more review about Halifax Only the latest review will count in the company's TrustScore Advertisement. Cdne (1 review written), After being Halifax customer for 11 years, top credit score, never missed a payment ever and took big loans in the past that were paid on time, halifax turn me down saying that couldn't verify my income. Have never missed a mortgage payment, and am currently in the best place financially I have ever been. Read Full Review, Written on: 27/05/2016 Read More, " I wish I had read reviews before taking up a very expensive and practically useless platinum policy. CMME’s relationship with Halifax . Read Full Review, Written on: 03/04/2016 we dont know what is the progress of the application. If they dont want give mortgage then why they inspection. 284Head (1 review written), Spoke to someone on the mortgage line after hanging on for 10 minutes. All that kept on being repeated to me was that completion took between 4 to 12 weeks. by Read Full Review, Written on: 05/12/2016 16 Dec 2020. Just to eat my 499 pounds? Katylam If your current Halifax mortgage is due to end soon or you’re thinking about moving on to a fixed rate, now’s a good time to look for a new deal that suits your needs. But after 1 month they declined giving me mortgage!!! by Find The Mortgage Desk in Halifax, HX1. It features those who offer mortgages in Halifax and Elland. It is part of Lloyds Banking Group, which owns brands such as Lloyds Bank, Bank of Scotland and Scottish Widows. Together, we can make financial services work … Which? JanPhillips242 (1 review written), Regarding the Victoria branch at 2 Wilton Road, the Staff, and it appears managers are under skilled and don't seem to get the concept of giving 'good customer service'. Perezyk98 (1 review written), I am applied for mortgage was quicker with broker. we did not get any proper anser from call center which they didi not know anything time scale. Smart Money People was established in 2014 to help provide an independent source of Halifax mortgage reviews. Read Full Review, Sound like they want to cheat people. Our expert buy-to-let mortgage advisors are here 8am – 10pm to answer all of your questions. They responded fast and efficient and dealt with my broker in a professional manner. Moreover, the staff at the branch instead of apologizing just kept on saying there is no appointment (in a robotic manner). The moving in present we received was a cherry on the top of what had already been an amazing service. Buy to let. Read Full Review, Written on: 17/03/2016 by So I have been without access to money for over a week now and have been on the phone a total of 10 hours to the fraud team! Whilst conducting our Halifax mortgage review we looked to see what mortgage provider offered the best mortgage deals but during our analysis, we discovered that the mortgage rates which most consumers ended up getting were based primarily based on their own mortgage affordability and not necessarily the rates offered. Anahi1953 (1 review written), The Halifax were appointed via my mortgage broker (L&C - exceptional brokers) and were excellent. other bank will do it withen 48 hrs replay. Read Full Review. Find Mortgages near Halifax on Yell. Move home. Absolute chocolate teapots! We use cookies to allow us and selected partners to improve your experience and our advertising. When I think of my previous experience with another lender, Halifax would be my first choice every time… " The monthly draw, which relaunched in May, sees … 's rating for customer satisfaction, based on feedback from real customers. 284Head (1 review written), by Then they don't give you right information at all or you cant get in touch with your mortgage adviser. by I wish I had read reviews before taking up a very expensive and practically useless platinum policy. A very frustrating call to say the… It took the Halifax more than 4 months to get this sorted and they made a number of mistakes along the way. Only to inform… It appeared that the difference between exchange and completion had not been heard of by this 'advisor'. Only wanted the break as I’m self employed and am worried about the Coronavirus and if I catch it will struggle to make my payments.. Mortgages from Halifax are available directly and through mortgage brokers. The mortgage advisor was very unhelpful and looked tired … The site allows online banking options for Halifax and Bank of Scotland accounts, as well as credit card, loan and mortgage account holders. I m trying Natwest now who seems a lot better and ask questions rather than simply declining… Refused because I have arrears so have been basically told if I was well off could have this payment holiday BUT the real people who are on low incomes have to pay. 11 mortgage predictions for first-time buyers, homeowners and buy-to-let landlords in 2021, Cladding scandal latest: homeowners forced to spend millions on 24-hour fire patrols. All of our mortgage brokers actually face a rigorous 50-Point Inspection, which includes everything from checking reviews, ratings, reputation, history, complaints, satisfaction, trust and cost to the general excellence.You deserve only the best! . They credit score you about 4 times and mess your credit up… Perezyk98 (1 review written), by I think Snell is better speed then Halifax… Halifax is one of the UK's biggest mortgage lenders. Horrendous from start to finish Switch your mortgage to a new deal. They dud principle. Cladding scandal latest: homeowners forced to spend millions on 24-hour fire patrols. No. Thanks a lot Halifax.. By continuing to browse you consent to our use of cookies. * They have gone above and beyond to make sure we have the best product to suit our complicated needs! 262Hayes (1 review written), by Free no-obligation mortgage consultation for all customers. Nohelpatall Halifax will pay off the mortgage of 10 customers in January after ramping up its prize draw. My experience with this company obtaining a mortgage was nothing but excellent. Absolute morons! Read 1 more review about Halifax Only the latest review will count in the company's TrustScore Sarah Bell 1 review. Switch to a new deal. 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